What's On Blog / New Ticketing System at Cook + Phillip

Based on feedback received in our Group Fitness Survey prior to the launch of our current Summer Timetable, we are pleased to announce the introduction of a simple ticketing system for our Aqua Aerobics Classes and Our Group Fitness Classes (Small Group training is not included) as it will allow us to better communicate information surrounding the Group Fitness product at Cook and Phillip Park Aquatic and Fitness Centre.

How to use the ticketing system at Cook and Phillip Park 

1. Scan in at front desk and notify customer service that you'd wish to attend your desired class
2. Customer service will then scan your card and provide you a ticket with your name on it
3. Hand your ticket to the instructor taking your class prior to it commencing

A couple of other things to note;

• You can book in up to 24 hours before, allowing you to reserve your spot in your favourite class
• Class tickets can be obtained up until 5 minutes past class time start, at which no more will be given out.
• Classes may have maximum booking allowances due to safety reasons. If the class you wish to attend is fully booked up, you’ll still be allowed to get a ticket but aren’t guaranteed a spot.
• From January the 15^th of January, you will be unable to join an Aqua Aerobics or Group Fitness class unless you have given your instructor your ticket.

If you have any questions or concerns please feel free to contact center staff who will be able to assist you with your enquiry.